Updated: April 30, 2020

We continue to think of you and all our members during the coronavirus disease pandemic (COVID-19). We want you to know that we’re here for you and not going anywhere, because at its core, your credit union is not just a building or business, it’s people unified for a common goal of financial well-being.
 
Update on our branches
In accordance with guidance from Illinois Gov. J.B. Pritzker, and as a safety precaution for both our staff and our members, our branch lobbies will remain closed until at least May 31.
 
If you need to visit one of our branches, ATMs and drive ups are a useful option you may utilize. Member Services Representatives are available at our drive ups in Carol Stream, Schaumburg and Streamwood from 8 am to 6 pm Monday through Friday and 8 am to 2 pm on Saturdays. We also are available by phone Monday through Saturday from 7:30 am to 10 pm at 847.576.5199 or toll-free at 877.270.6392. 24/7 access, of course, also is available at andigo.org.

We’re always here for you
These are difficult times for everyone and we know that some of your biggest payments are due soon. If you’ve been economically impacted by this pandemic and are concerned about your bills, we are dedicated to working with and helping you through this uncertain time. Now, more than ever, we are here to support you however we can.
  
We can help
No matter your specific situation or how much it has changed because of COVID-19, Andigo is here. We’ll work with you to keep bills paid on time and, when necessary, work with you to add flexibility in paying mortgages and other debts. The important thing is to reach out as soon as possible when you have a question or concern so we can identify options early, including skipping loan payments when needed. 
 
We have your best interests in mind. Period.

Be well,

Mike Murphy
President and CEO

 


Tips For These Stressful Times

Andigo has a variety of products to assist you during a financial crunch, including low loan rates and refinancing options. Call us or send us a secure message to see how we can best help you.

Paying bills and loans
If you find you’re having trouble making bill or loan payments on time, we suggest contacting your lenders, loan servicers and other creditors to see what accommodations they can make. Meanwhile, be prepared to explain your financial and employment situation, how much you can afford to pay, when you’re likely to be able to restart regular payments. Also, be ready to discuss your income, expenses and assets.

Student loans
Repayment of student loans can also be addressed at this time.
  • If your loan is held by the federal government, your payments are postponed with no interest until September 30, 2020.
  • For other kinds of student loans, contact your student loan provider to learn about your options.

What about mortgages?
If you are unable to pay your mortgage, or can only pay a portion of your mortgage, contact your mortgage servicer immediately to discuss potential options. If you have a mortgage through Andigo, you can find additional details regarding help here.

For federally-backed mortgages, the Coronavirus Aid, Relief, and Economic Security (CARES) Act has some relief options such as a foreclosure moratorium and forbearance. Visit the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov to learn more.