Lots of questions. All the answers.

Search by keyword or keyword(s) in our help center for answers to your questions. Or, send us a secure message via online banking if you can’t find what you’re looking for. We’ll get you on your way ASAP. 

Other Products & Services

How can I cancel or void a Cashier's Check/Bank Check drawn on my Andigo account?

Give us a call at 847.576.5199 or 877.270.6392 or bring the check to an Andigo branch. We'll have it taken care of and the check amount back in your account no later than the next business day.

If I have direct deposit set up with my employer, when will my funds be available to me?

So here's something pretty awesome about Andigo. We can get you access to your direct deposit funds one day earlier than usual. Like magic...but real.

It's via our Early Direct Deposit feature. If we receive early notification from your employer with the details of your paycheck (this is important; we have to get this notification before the scheduled deposit date or your funds will be available on pay day), we'll go ahead and make those funds available to you one day early.

Told you it was awesome. Would we lie to you?

What fees does Andigo charge to use the coin machine?

As an Andigo member, there's no charge to use our coin machines. Small change, big change, no changing our mind on this one. Non-members, however, pay a 5% fee. Pays to be one of us, eh?

How do I replace a safe deposit box key that was lost or stolen?

First, you'll need to bring a valid government ID (e.g., your license or Passport) to our main branch at 1501 E. Woodfield Road Suite 400W, Schaumburg, IL 60173.

Then, we'll verify your identity and schedule an appointment to have the lock on your box drilled you'll need to be there in person when we're drilling. It's pretty cool, so you wouldn't want to miss it anyway. You'll need to pay a fee of $150 before your appointment.

When can I expect to receive my year end tax forms?

If you earned $10 or more in dividends, we'll send your 1099INT form on or before January 31. Same goes for 1098 mortgage interest forms.

What is SecurLOCK™ Communicate?

It's a service that delivers real-time, two-way messages to your phone for faster protection against fraud and monitoring account activity. Refer to these FAQs for more information.