Lots of questions. All the answers.

Search our help center for answers to your questions, or send us a note if you can’t find what you’re looking for. We’ll get you on your way ASAP.

Digital Wallet

What digital wallet services do you offer?

Glad you asked! We currently offer Apple Pay® for our debit card, credit and HSA cards. On March 14, Android Pay™ and Samsung Pay™ will also be available.

What is a digital wallet?

Digital wallet is an innovative way to use your smart phone or tablet to make purchases with the touch of your finger! Android Pay, Apple Pay & Samsung Pay are accepted at more places than you think. With digital wallet, you can buy your favorite things quickly and securely.

Is digital wallet secure?

Android Pay, Apple Pay & Samsung Pay are safe, secure and also backed by our Total Protection Guarantee.

How do I sign up for digital wallet?

Signing up is easy, breezy. Just follow these instructions:

Where can I use digital wallet?

Android Pay, Apple Pay & Samsung Pay can be used at a number stores, wherever contactless payments are accepted, and with a number of apps. See below for full list and details for each one.

Why am I getting asked to verify my card?

For security reasons, we want to verify that you're the one adding your card to digital wallet. If this occurs, please call 877.270.7144 to complete the verification process.

Why is my Android Pay transaction failing?

We can help. You need to confirm that you have activated Near Field Communication (NFC) within your phone. If you do not activate NFC, your Android Pay transactions will fail.

To activate NFC:

  • Go to Settings > More
  • Tap on the NFC switch to activate it

What if my device is lost/stolen?

Ouch. Sorry to hear that. Follow these instructions as soon as realize your device is lost or stolen:

What does "contactless payment" mean?

A contactless payment is a transaction that does not require physical contact between your mode of payment (card or mobile device) and the merchant terminal. You can leave the hand sanitizer at home.