Fraud coverage facts

Our top priority is the protection and safeguarding of you and of your funds. We created the Andigo Total Protection Guarantee to ensure you’re covered.

We promise that if any unauthorized transactions occur on your Andigo accounts due to usage of our online or automated telephone banking services or fraudulent Visa Debit Card or Visa credit card signature transactions, your liability will be zero dollars. Zero. Zilch. Nada.

This a responsibility we share with you, so while we vow to protect you, you must do your part by abiding by the terms and conditions of your Andigo account agreements.

Privacy protection pledge

Your personal information is, by definition, personal. We strive to keep it that way. We never sell any information about you to any third parties. Ever. We only disclose information about you with our financial service providers who have agreed in writing (in blood seemed excessive) to act on your behalf and keep the member information we provide them confidential. Remember, you always have access to our privacy policy and can ask us any questions about it or any other aspect of your Andigo membership at any time. In addition to our privacy policy, we also protect you with:

  • Advanced Online Account Security: This website is armed with 128-bit encryption on our site, the highest level of protection for online communications and financial transactions.
  • Temporary Login Access Code: Along with your unique alphanumeric username and password, we require a secure access code to log-in as an additional layer of security.
  • Complete Bill Payment Protection: When you use online bill payment, we ensure that your payments are processed exactly as you’ve requested. We back up this promise with a guarantee to swiftly and completely resolve the issue or reimburse you for the payment amount and any related late fees or finance charges.
  • Federal Insurance Plus Additional Private Insurance: We provide you with the highest combination of federal and private savings insurance available. Your Andigo savings are insured to $250,000 by the National Credit Union Administration (NCUA), a U.S. government agency as well as an additional $250,000 of protection from Excess Share Insurance, a subsidiary of American Share Insurance, the nation's largest private deposit insurer. Your Individual Retirement Accounts (IRAs) are insured separately by the NCUA up to $250,000.